Returns or Exchanges

Thank you for visiting lumenveilhome.com. We are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your order, please carefully read the following refund terms to understand our refund policy.

1. Refund Request Requirements
   Product Condition: To ensure a smooth refund process, the item you request a refund for must be in brand new, unused condition and must include its original packaging, all labels, and accessories.

Request Time: Please submit your refund request within 7 days of receiving the item. Failure to submit a request within this period will result in forfeiture of your refund.

2. Refund Process
   Request a Refund: Please contact our customer service team using the following methods, providing your order number and reason for the refund:
   Email: ahmednabigh@lumenveilhome.com
   Return: Our customer service will provide you with a return address and specific return instructions. You will need to return the item as instructed, ensuring it is undamaged during transit.

Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund within 3 business days.

3. Refund Method
   Refunds will be processed using your original payment method. Please note that bank processing may take additional time, depending on your payment method.
4. Refund Costs
   If you request a refund due to personal reasons (such as dislike, incorrect size, etc.), you will be responsible for the return shipping costs. If there is a quality issue with the product, we will cover the shipping costs.
5. Special Circumstances
   If you receive a damaged, missing, or incorrect item, please contact us within 48 hours of receiving the item. We will guide you through the process and provide a replacement or refund.

Special items (such as customized items) may not be eligible for the refund policy. Please check the product page for details at the time of purchase.

6. Changes to Terms
   We reserve the right to update or modify these refund terms at any time. The revised terms will be posted on this page and will take effect from the date of posting. Please check regularly to ensure you are aware of the latest terms.

For any questions or to request a refund, please feel free to contact us.

Thank you for your support of lumenveilhome.com, and happy shopping!